The Castellanolg.com domain is an Internet domain owned by CASTELLANO BROS, S.L. (B-83.593.046), c / Príncipe de Vergara, 27. 28001 Madrid tel. 91 575 15 71. Contact email [email protected]
The contents, organization and choice of links have been selected and coordinated by the Head of Security and the IT Department.
The user expressly recognizes this ownership and understands that he does not acquire any right over it.
It is prohibited to use or reproduce the contents of this website without requesting authorization. Any act of reproduction, distribution, public communication, making available, or transformation, as well as any other form of exploitation of all or part of said contents or elements, made in any form or by any means, will require prior written consent of CASTELLANO BROS SL, or in its case, its owner.
The User agrees not to use the Web and its contents for illegal purposes or activities. You can not copy or use any content on the web to perform any work outside of CASTELLANO BROS SL.
The Web may contain some unintentional typographical errors. For correction, we could modify the website without prior notification.
The information of the products offered by CASTELLANO BROS SL that include prices, characteristics, description, sizes, and other comments to facilitate the identification of the product, are available to the CUSTOMER on the website of CASTELLANOLG, and will appear on the screen next to images in each case.
We try to make the descriptions of the products that the CUSTOMER sees as accurate and useful as possible. However, the colors that the CUSTOMER displays on their screen may vary with the original color of the product.
The photographs and data included in each product sheet have a merely informative function, therefore CASTELLANO BROS SL declines any responsibility for the appearance of errors in said information.
The characteristics and prices of the Products are indicated on the screen in euros and include VAT.
In accordance with article 68 of Law 37/1992 on Value Added Tax, the deliveries of the products that are sold in our portal are understood to be produced in Spanish territory. For this reason, a VAT rate of 21% will apply.
However, in case the buyer proves to be an entrepreneur or professional established in a member state of the European Union, the delivery may be exempt from VAT, provided that it is proven that the CIF of the purchaser is given of registered in the Register of Intra-Community Operators of the member state where you reside.
Likewise, in the event that the merchandise sold is sent to a territory not belonging to the European Union (among which are the Canary Islands, Ceuta and Melilla), the delivery may be exempt, once the product leaves. the EU to that territory.
The prices can be revised without prior notice, not affecting said modifications to the orders already made. These modifications will cancel the previously published prices. CASTELLANOLG is committed to make every effort to maintain prices.
Remember that personal data must be indicated with complete accuracy to avoid confusion or incidents in the provision of the Service, and the delivery of purchased products.
The products you wish to purchase should be selected and added to the shopping cart by clicking on the corresponding icon.
After the selection of the desired Products, for the acquisition of the same, the CLIENT must access the shopping cart, where he must fill in the corresponding purchase form that will appear on the screen, together with a summary of the selected products. , its total price, applicable taxes and applicable shipping costs.
Once the product or products have been selected, the CLIENT must either access his account if he is already registered and accept these Conditions or proceed to register and accept these Conditions. Once accepted, select the desired form of payment and confirm the order. Depending on the form of payment selected, the CUSTOMER may be redirected to an online payment platform where you can complete the purchase through accepted payment systems.
During the purchase process, the CLIENT must complete the corresponding form and indicate the delivery address of the product. If the CUSTOMER provides any false, inaccurate or incomplete information, or if CASTELLANOLG had sufficient grounds to suspect that such information was false, inaccurate or incomplete, it reserves the right to cancel the purchase of the CLIENT. In such case CASTELLANOLG will inform the CUSTOMER, and will proceed to the return of the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14) days following said communication.
Once the transaction is confirmed, the CUSTOMER will receive a communication by email with the information of their order, being able to access the corresponding invoice by accessing their User profile within the Web. Failure to receive this message may be due to a temporary problem of communications on the network or to a typing error in the email address communicated. In both cases, it is advisable to contact customer service through the email address [email protected] or by phone 34 648 833 658.
In addition to this email, the CLIENT may receive a phone call to confirm data, clarifications about the order, or any other information that may be necessary before sending the order.
Cancellation of orders
The CLIENT may cancel, without giving any reason, the order of any product, as long as it has not been sent. In this case, the amounts paid will be paid by the same form of payment used.
Please note that orders are usually issued on the first working day after the purchase, and in any case, within 48 working hours following the confirmation of the purchase. You can make the cancellation from your User profile within the Web in "Order history", you have to click on "Details", select the product and finally, click on "Request a return" or contact the department customer service through the following email address: [email protected] or telephone 34 648 833 658 during business hours . Keep in mind, that the orders will be prepared, usually, within 48 hours from your request, so the cancellation must be made within 24 hours after its formulation.
If the order has already left our stores, you can not cancel it. However, you can return your order once you have received it, according to the following return conditions.
Withdrawal, returns and exchanges
If, when you receive your order, you are not satisfied, you have a period of fifteen calendar days from the date of receipt to execute your right of return.
Indicate us in the corresponding form (it is enclosed with the shipment or you can download the file ) the reason for the return or the change you wish to make. The withdrawal or change of the article will not be possible in the case of a product made to measure, in which case the CLIENT recognizes and accepts that due to the special characteristics of said products, he loses his right of withdrawal, return or change.
The shipping and collection costs in case of return will be borne by the customer except for defects of the article or our mistake in the shipment.
If you wish to make a change, our courier service will pick up the package to be returned, delivering the new item at the same time at no cost (only for shipments to the Peninsula).
To make said return or change, the product must be in perfect condition and in its original packaging. Once the goods have been received in our warehouses, and after checking the status of the goods, we will proceed to refund the amount according to the payment method made by the customer.
You can also make the change or return the item in any of our stores by contacting our customer service beforehand, which will indicate the best formula to follow. The refund of the amount paid by the customer will be made by the same means that the payment was made, so that said amount may not be made at the same moment of the delivery of the article to be rejected.
If you wish to make the change in one of our stores, please indicate it to our customer service so that we can ensure the stock of the item required in that establishment. Customer service www.castellanolg.com or phone 34 648 833 658 (business hours)
Guarantee of our products
Just as in any of our stores we have been doing for more than forty years, offer the highest quality and the best guarantee is our commitment to our customers, therefore, in CASTELLANOLG all our items are guaranteed against any manufacturing defect .
Deficiencies caused by negligence, bumping, use or improper handling, or materials subjected to wear and tear due to normal use are not included.
It will not be considered a manufacturing defect if the porosity of the skin could be slightly different in different parts of the article. Likewise, in certain leather articles with aging effect or artisanal treatments of the skins, the slight differences of tonality between the parts of a bag are a peculiarity of this type of skins since this effect is the result of its handmade finish. / p>
In those incidents that justify the use of the guarantee, it will opt for the repair or replacement of the article, in the legally established terms.
In any case, if you detect any failure in the manufacture of our shoes or have had any problems with them, contact any of our stores and we will try to solve the problem. Your complaint or observation about our products will help us improve their quality.
In CASTELLANO BROS SL we respect and protect your privacy, that's why all the personal data that you provide us, will be used only within our society.
We will only use your data to contact you in relation to the questions or orders sent by you, or provide information about our services, offers, promotions and products.
When making an online purchase your data are registered but are only processed for billing purposes and sending the requested order, not being used for any other activity, or assigned to third parties.
The person in charge of the site will only be able to reveal any information, including data of a personal nature, that he considers necessary to comply with the legal obligations. The person responsible for the site WILL NOT COLLECT PERSONAL INFORMATION ABOUT YOU UNLESS YOU ARE AT LEAST FOURTEEN YEARS. IF YOU ARE LESS THAN SUCH AGE, YOU SHOULD REFRAIN FROM PROVIDING PERSONAL INFORMATION .
1. Collection and Use of Information
By providing us with your personal data on the Website, you are expressing your acceptance of the processing and communication of your personal data in the manner contemplated in this Personal Data Processing Policy.
Responsible: Identity: Castellano Bros SL - NIF: B-83593046 Postal address: C / Príncipe de Vergara, 27 28001 Madrid Telephone: 915751571 E-mail: [email protected]
"In the name of the company, we treat the information you provide us in order to provide them with the requested service and make the billing of the same. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation of whether we are processing your personal data at Castellano Bros SL, therefore you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary.
The person responsible for the site may use the personal information that you provide in a dissociated way (without personal identification) for internal purposes, such as the compilation of statistics. Thus, the person responsible for the site may collect, store or accumulate certain non-personal information regarding your use of the Website, such as information that indicates which of our pages are most popular.
The contact mailbox of the web is purely informative, and in no case can any binding legal effect be derived from the answer.
2. Cookies and registry files
The person in charge of the site may place a cookie on the hard disk of his computer in order to recognize him as a recurring user and to personalize his Website. The cookie will be saved on your computer's hard drive until you delete it. You can make your browser notify you of the presence of cookies or automatically reject them. If you reject cookies, you may continue to use the Website, although this may mean limiting the use of some of the features or preventing the proper functioning of the Website.
The site creates different session cookies needed when making purchases and browsing preferences, such as the language used in the visit.
In addition, Google analytics is used for the sole purpose of viewing site visits. The data collected by this site can be seen at the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en&csw=1
3. Third parties
The Website may contain links to or from other websites. You should know that the person in charge of the site is not responsible for the practices that, in the matter of treatment of personal data, other websites follow. This Policy on the Processing of Personal Data applies only to the information we collect on the Website. We advise you to read the policies on the processing of personal data of other websites with which you link to or from our Website, or that you visit in another way.
The head of the site has implemented various measures to protect the security of your personal information, both online and off line.
6. Rights of Access, Rectification, Cancellation and Opposition
On presentation of your national identity document or passport, the holders of personal data (interested) may exercise their rights of access, rectification, deletion, opposition and portability. We will respond to your request without delay.
For the access right , the interested parties will be given a list of the personal data they have available together with the purpose for which they were collected, the identity of the recipients of the data, the conservation periods, and the identity of the person responsible before whom they can request the rectification, suppression and opposition to the processing of the data.
For the right of rectification will proceed to modify the data of the interested parties that were inaccurate or incomplete attending to the purposes of the treatment.
For the right of suppression the data of the interested ones will be suppressed when the interested ones manifest their refusal or opposition to the consent for the treatment of their data and there is no legal duty to prevent it.
For the portability right , the interested parties must communicate their decision and inform the person in charge, as the case may be, about the identity of the new responsible person to provide their personal data.
• When there are security breaches of PERSONAL DATA, such as theft or improper access to personal data, the Spanish Data Protection Agency will be notified within 72 hours of said security breaches. , including all the information necessary for the clarification of the facts that would have given rise to the improper access to personal data. The notification will be made by electronic means through the electronic headquarters of the Spanish Agency for Data Protection at the following address: https: // sedeagpd.gob.es
There are claims sheets for our clients in C Hermosilla, 60 28001 Madrid
Last update 06-08-2018