Purchase and shipping
Remember that personal data must be indicated with complete accuracy to avoid confusion or incidents during the provision of the Service and the delivery of purchased products.
The products you wish to purchase should be selected and added to the shopping cart by clicking on the corresponding icon.
After the selection of the desired Products, for the acquisition of the same, the CLIENT must access the shopping cart, where he must fill in the corresponding purchase form that will appear on the screen, together with a summary of the selected products, the total price, applicable taxes and applicable shipping costs.
Once the product or products have been selected, the CLIENT must either access his account if he is already registered and accept these Conditions or proceed to registration and accept these Conditions. Once accepted, select the desired form of payment and confirm the order. Depending on the form of payment selected, the CUSTOMER may be redirected to an online payment platform where you can complete the purchase through accepted payment systems.
During the purchase process, the CLIENT must complete the corresponding form and indicate the delivery address of the product. If the CUSTOMER provides any false, inaccurate or incomplete information, or if CASTELLANOLG had sufficient grounds to suspect that such information was false, inaccurate or incomplete, it reserves the right to cancel the purchase of the CLIENT. In such case CASTELLANOLG will inform the CUSTOMER, and will proceed to the return of the money paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14) days following the mentioned communication.
Once the transaction is confirmed, the CUSTOMER will receive a communication by email with the information of the order, being able to access the corresponding invoice by accessing their User profile within the Website. Failure to receive this message may be due to a temporary problems in communications on the network or to a typing error in the email address communicated. In both cases, it is advisable to contact with customer service through the address of mail [email protected] or by phone +34 648 833 658 .
In addition to this email, the CLIENT may receive a phone call to confirm data, clarifications about the order, or any other information that may be necessary before sending the order.